The Challenge
One of the largest transportation organizations in the world sought to modernize critical enterprise technology management and business continuity processes. Existing systems relied on legacy platforms, spreadsheets, and manual workflows that limited visibility, slowed decision-making, and created operational inefficiencies.
The organization needed to:
- Replace a legacy Enterprise Architecture platform with a modern solution capable of supporting strategic technology planning
- Improve visibility into application portfolios and technology investments
- Eliminate spreadsheet-based disaster recovery and business continuity planning processes
- Create standardized workflows and governance across multiple business units
- Modernize critical information management systems while minimizing disruption to ongoing operations
The organization required a scalable platform capable of supporting both enterprise architecture management and business continuity planning while improving operational resilience.
The Solution
Seneca partnered with the client to design and implement a modern ServiceNow-based ecosystem using an Agile delivery methodology that allowed stakeholders to provide feedback throughout the project lifecycle.
Enterprise Architecture Modernization
Seneca replaced the client’s legacy Alphabet Enterprise Architecture platform with ServiceNow Application Portfolio Management (APM).
The implementation provided greater visibility into the organization’s technology landscape and enabled data-driven decisions regarding application investment, modernization, consolidation, and retirement.
Agile delivery sprints included:
- Discovery workshops and architecture design
- Sprint planning and governance
- CMDB configuration
- Business application setup
- Technology mapping
- Project Portfolio Management integration
- Application scoring and rationalization
- ITSM integration
- Service catalog configuration
- Reporting and analytics
- Data conversion
- User acceptance testing and training
Business Continuity Transformation
Seneca also implemented MaestroRS, now ServiceNow Business Continuity Management (BCM), replacing document and spreadsheet-based disaster recovery planning processes.
The new solution standardized continuity planning, improved visibility into organizational preparedness, and automated critical business continuity workflows.
Agile implementation phases included:
- Requirements gathering
- Solution design and configuration
- Prototype development and validation
- Data migration
- User acceptance testing
- End-user training
The Result
The implementation transformed multiple business-critical processes and delivered a modern foundation for enterprise technology governance and operational resilience.
Key outcomes included:
- Replaced legacy enterprise architecture systems with ServiceNow APM
- Improved visibility into application portfolios and technology investments
- Enabled data-driven decisions regarding application sustainment, modernization, and retirement
- Eliminated spreadsheet-based business continuity planning processes
- Automated critical disaster recovery and continuity management workflows
- Increased consistency, governance, and reporting capabilities across the organization
- Delivered modern enterprise platforms while minimizing operational disruption
By leveraging Agile methodologies and ServiceNow technologies, the organization modernized legacy processes and established a scalable framework for future growth and operational excellence.
The Seneca Difference
Seneca combines deep systems integration expertise with a practical understanding of organizational transformation. Rather than simply implementing software, the team works closely with stakeholders to ensure technology solutions align with long-term business objectives.
Through a disciplined Agile delivery approach, Seneca helped the client replace legacy systems, automate critical business processes, and improve enterprise-wide visibility. The result was a more resilient, data-driven organization equipped to make better technology investment decisions and strengthen operational continuity.
